Communications Supervisor

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Descriptions

As a Communications Supervisor you will play a vital role in ensuring the safety and security of our community by overseeing all communications for Dickinson County's emergency services, including Law Enforcement, Police, Fire and EMS.  In this role, you will manage the receiving, recording, and dispatching of both emergency and non-emergency calls, operate and maintain the 911 emergency system, dispatch radios and computer systems, and ensure compliance with all relevant regulations and standards for emergency communication systems. You will provide leadership, support and training to communications staff to ensure efficient service delivery, and report directly to the Emergency Communications Director, coordinating closely to achieve departmental objectives.

Requirements

SUPERVISORY RESPONSIBILITIES

Carry out supervisory responsibilities in accordance with the County’s policies and applicable laws.  Responsibilities include training employees; planning, assigning and directing work; appraising performance and addressing complaints and resolving problems.

ESSENTIAL SUPERVISORY DUTIES AND RESPONSIBILITIES

• Comply with all countywide and departmental policies and procedures.
• Directly supervise employees in the Emergency Communications Department.  
• Carry out supervisory responsibilities in accordance with the County’s policies and applicable laws.  Responsibilities include interviewing, training employees, planning, assigning, and directing work, appraising performance; addressing complaints and resolving problems.
• Configure and administer various computer systems within the center.
• Perform administrative tasks as assigned by the Director.
• Assist the Training Coordinator to prepare and provide continuing education to existing staff.
• Assign or cover shifts to keep both dispatch positions manned at all times.
• Assist assigned staff with interpretation of the policies and procedures and provide direction when needed.
• Receive, record and respond to requests for assistance from citizens, responders and outside agencies.
• Dispatch personnel and equipment for various emergency services agencies.
• Relay information to city and county service agencies.
• Research and relay criminal history information.
• Monitor and report inconsistencies in the performance of several vital computer and electronic systems.
• Other duties as assigned.

BEHAVIOR STANDARD

Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, co-workers and management.

KNOWLEDGE, SKILLS AND ABILITIES

• Proficiency with telecommunications equipment, dispatching software and 911 systems.
• Proven ability to manage, train, and motivate a team effectively.
• In-depth understanding of emergency dispatch protocols and procedures.
• Strong decision-making skills under pressure during emergency situations.
• Ability to troubleshoot and resolve operational issues quickly.
• Strong interpersonal skills to work effectively with diverse teams, agencies and the public.
• Knowledge of agency policies and procedures.
• Familiarity of local, state and federal regulations relating to emergency communications.
• Knowledge of law enforcement communications procedures, computer applications and protocols.
• Knowledge of geography of Dickinson County and the surrounding area.
• Ability to communicate clearly and concisely in emergency situations.
• Ability to concentrate on more than one conversation or task at a time.
• Excellent interpersonal, verbal and written communication skills.
• Ability to type with accuracy and moderate speed.
• Ability to operate computers and other office equipment.
• Ability to read, interpret and write reports.
• Ability to use good judgment to handle situations not specifically trained on.
• Proper knowledge of grammar and spelling.
• Ability to communicate effectively, both orally and in writing using the English language.
• Able to make independent decisions, use good judgment, accept results and receive constructive feedback in an appropriate positive manner.
• Able and willing to work with others toward achieving common goals.        
• Demonstrate understanding of the importance of teamwork.  
• Display positive attitude and support county policies and communicate properly.
• Demonstrate initiative in execution of work, comprehend instructions without close supervision and volunteers to assist others, produce the expected volume of work.
• Execute work thoroughly, accurately and in an organized manner.
• Accept responsibility and complete work assignments on schedule, without undue delays and within other established parameters.
• Maintain acceptable attendance, and arrive and leave at the prescribed times.
• Ability to multi-task and work independently.
• Ability to maintain confidentiality.

SPECIAL REQUIREMENTS

Must be willing and able to work nights, weekends and holidays as scheduled or determined by the Communications Director.

MARGINAL FUNCTIONS

Light housekeeping

Certificate Needed

QUALIFICATIONS

Must be proficient with telecommunications equipment, dispatching software and 911 systems.

Qualified applicant cannot have any felony or serious misdemeanor convictions.

Must be capable of mastering the essential knowledge, skills, and duties of the position and consistently perform them at a high level.

EXPERIENCE AND/OR EDUCATION

High school diploma or equivalent is required.

3+ years of experience as a 911 Dispatcher or similar emergency communications role.

Must possess and maintain all required licenses and certifications for this position.

CERTIFICATES, LICENSES, REGISTRATIONS

CPR Certification

EMD Certification

NCIC Certification 

Public Safety Telecommunicator Certification

Benefits

Health, Dental, and Vision Insurance

KPERS Retirement Plan

Deferred Compensation Plans: Offered through KPERS 457 and Nationwide

Supplemental Insurance: Offered by AFLAC or Guardian

Paid Leave: Sick, Vacation and Personal

11 Paid Holidays

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