Communications Officer I

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Descriptions

As a Communications Officer I, you will play a vital role in ensuring the safety and security of our community.  As a dispatcher, you will be on the frontline of emergency and non-emergency response, acting as the critical link between the public and first responders. Operate state-of-the-art 911 systems, dispatch radios, and computer systems to manage emergency communications efficiently. Be the calming voice in times of need, helping guide critical decisions by dispatching emergency services like Police, Fire, and EMS. Work under the guidance of the experienced Emergency Communications Director, gaining valuable insights and opportunities for professional growth.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Comply with all countywide and departmental policies and procedures.
• Receive, record and respond to requests for assistance from citizens, responders and outside agencies.
• Dispatch personnel and equipment for various emergency services agencies.
• Relay information to city and county service agencies.
• Research and relay criminal history information.
• Monitor and report inconsistencies in the performance of several vital computer and electronic systems.
• Other duties as assigned

MARGINAL FUNCTIONS

Light housekeeping

BEHAVIOR STANDARD

Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, co-workers and management.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to concentrate on more than one conversation or task at a time.
• Knowledge of agency policies and procedures.
• Knowledge of certain state and federal regulations.
• Knowledge of law enforcement communications procedures, computer applications and protocols.
• Knowledge of geography of Dickinson County and the surrounding area.
• Ability to communicate clearly, calmly and concisely in emergency situations.
• Ability to communicate effectively, both orally and in writing using the English language.
• Able and willing to work with others toward achieving common goals.
• Ability to type with accuracy and moderate speed.
• Ability to operate computers and other office equipment.
• Ability to read, interpret and write reports.
• Ability to use common sense to handle situations not specifically trained on. 
• Ability to communicate effectively with customers, clients and other employees of the organization.
• Good interpersonal skills and the ability to interact well with others.
• Ability to multi-task and work independently.
• Ability to maintain confidentiality.
• Able to make independent decisions, use good judgment, accept results and receive constructive feedback in an appropriate positive manner.
• Able and willing to work with others toward achieving common goals. Demonstrate understanding of the importance of teamwork.  
• Display positive attitude and support county policies and communicate properly.
• Demonstrate initiative in execution of work, comprehend instructions without close supervision and volunteers to assist others, produces the expected volume of work.
• Execute work thoroughly, accurately and in an organized manner.
• Accept responsibility and complete work assignments on schedule, without undue delays and within other established parameters.
• Maintain acceptable attendance and arrives and leaves at the prescribed times.
• Dress and groom appropriately for the job.
• Keep work area neat and orderly.

SPECIAL REQUIREMENTS

Must be willing and able to work nights, weekends and holidays as scheduled or determined by the Assistant Director

Certificate Needed

QUALIFICATIONS

Qualified applicants must have some computer experience.

Qualified applicants cannot have any felony or serious misdemeanor convictions.

Qualified applicants must be able to learn all of the essential knowledge, skills and essential duties of the position.

EXPERIENCE AND/OR EDUCATION

No dispatching experience necessary, full training provided in house

High School Diploma or General Education Degree (GED)

Must have a high degree of computer proficiency

CERTIFICATES, LICENSES, REGISTRATIONS

All training provided:

CPR Certification

EMD Certification

NCIC Certification 

Public Safety Telecommunicator Certification

Benefits

BENEFITS:

KPERS Retirement

Paid Time Off

Medical, Dental and Vision Insurance

Deferred Compensation: KPERS457 & Nationwide

Supplemental Insurance Offered through: AFLAC or Guardian

Basic Term Life Insurance

11 Paid Holidays

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